WHAT YOU CAN EXPECT
Frequently Asked Questions
Have questions about our services? You're in the right place!
What does West Coast Wound do?
We are a nationwide provider of mobile wound care services, staffed by specialized physicians, Nurse Practitioners, and Physician Assistants with extensive expertise in treating a comprehensive range of wounds.
What type of insurance do we accept? Does the patient have co-pay?
At West Coast Wound & Skin Care, we’re committed to making high-quality wound care both accessible and stress-free. We accept most insurance plans, including Medicare, so you can receive the care you need without worrying about cost. In fact, because we bill insurance directly, patients do not have any out-of-pocket costs or co-pays for our services.
Our experienced billing team handles all authorizations and claims, while our insurance specialists verify coverage before services begin. This means our patients can focus on healing—and our partner agencies can focus on care—without being burdened by administrative tasks.
Our goal is to eliminate barriers to care and bring expert wound treatment directly to you, whether at home, in a skilled nursing facility, or another care setting. When you choose West Coast Wound & Skin Care, you’re choosing a team that prioritizes patient comfort, provider collaboration, and streamlined service every step of the way.
Do you treat dermatological conditions in any part of the body?
While West Coast Wound & Skin Care is primarily a mobile wound care provider, we also treat a range of non-cosmetic dermatological conditions—such as rashes, infections, ulcers, and chronic skin issues—on all areas of the body except the face. Our experienced team delivers convenient, high-quality care directly to patients in their homes, skilled nursing facilities, or other care settings. If you have concerns about a skin condition, view the list of dermatological conditions we treat here or contact us to see how we can help.
How often does a WCW provider see the patient?
Our providers typically see patients one to two times per week for treatment. However, the exact frequency depends on the provider’s assessment of the patient’s condition, healing progress, and individual needs. Our dedicated intake team works closely with our home health partners to ensure seamless coordination, while our quality assurance (QA) team collaborates with providers to maintain the highest standard of care. Our priority is to ensure that each patient receives the personalized treatment and attention they deserve for optimal healing.
If you have any concerns or would like more information, please feel free to fill out the contact form below, and our team will be happy to assist you.
What is the West Coast Wound journey? What can I expect during my care with West Coast Wound?
At West Coast Wound, we are committed to providing comprehensive and patient-centered wound care. Our process begins the moment we receive a referral. Within an hour, we notify the referring provider of acceptance and schedule the patient with one of our experienced wound care specialists.
Our case manager then contacts the patient to confirm the appointment and coordinates with any home health agency involved to ensure a smooth, collaborative approach.
When our provider arrives at the patient’s residence, whether a home or a care facility—they conduct a thorough initial assessment. This includes reviewing medical history, current medications, allergies, and overall health status. We believe in treating more than just the wound; our mission is to address the root cause and support the patient’s overall well-being.
Does the patient get billed directly? Will a patient receive a bill from West Coast Wound?
One of the ways we ensure a seamless experience is by managing all billing directly with the patient’s insurance provider. This means that neither the patient nor the home health agencies we partner with have to worry about submitting claims or dealing with insurance paperwork. Our billing team takes care of the entire billing process—from verifying coverage to submitting claims—so our patients and partners can stay focused on healing and care. If you have any concerns about billing, please email our billing department at billing@westcoastwound.com or give us a call at (877) WC-WOUND.
Who will be providing the patient's care? Will it be a Registered Nurse (RN) or a Physician Assistant (PA)?
We are staffed by specialized physicians, Nurse Practitioners, and Physician Assistants with extensive expertise in treating a comprehensive range of wounds.
Do you provide supplies for the patient?
Once our provider completes the visit with the patient, our supplies team will review the clinical notes and promptly place an order for the necessary wound care supplies. These supplies are ordered through a company that is contracted with the patient’s insurance to ensure coverage and minimize out-of-pocket costs. We coordinate directly with the supply vendor to ensure timely delivery, and patients typically receive their supplies at their home or care facility within a few days, depending on processing times.